Privacy policy – MYOBAND UK

Privacy policy

The policy: This privacy policy is for this website; www.myo-band.com and served by Proprotein Limited, Hewitt House, Winstanley Road, Billinge, Lancashire, WN5 7XA and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties, and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any), interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

THE DPA & GDPR MAY 2018

We and this website complies to the DPA (Data Protection Act 1998) and complies to the GDPR (General Data Protection Regulation) which came into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

DATA WE GATHER

We may collect the following information about you through our site:
• Name and job title
• Contact information including phone numbers and email addresses
• Demographic information, such as postcode, interests and preferences
• Website usage data
• Information relating to client enquires
• Other information concerning special offers, or surveys

HOW YOUR DATA IS USED

We collect the aforementioned information about you to help us to provide you with the best products and service possible. We may use your data in the following way:
• For administration purposes
• To improve the products and services that we provide
• To contact you in response to an enquiry
• To send promotional information about products and services, offers and other information that we feel may be relevant to you.
• To contact you via email, telephone or mail for market research purposes.

Email marketing (if applicable): With your permission, we may send you emails about our company, industry, products and other updates.

We do not store credit card details nor do we share customer details with any 3rd parties.

COOKIES

This website uses cookies to better the user’s experience while visiting the website. As required by legislation, where applicable, this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of / saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer hard drive, they should take necessary steps within their web browser security settings to block all cookies from this website and its external serving vendors, or use the cookie control system (if available) upon their first visit.

CONTACT AND COMMUNICATION

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your expressed permission, we may use your details to send you product/service information and company/industry news through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

HOW DO I WITHDRAW CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@myo-band.com or mailing us at: Proprotein Limited, Hewitt House, Winstanley Road, Billinge, Lancashire, WN5 7XA.

THIRD PARTY WEBSITES

All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. It does not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

DOWNLOADS AND MEDIA FILES

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites, and advise users to verify their authenticity using third party anti-virus software or similar applications.

EMAIL MAILING LISTS & MARKETING MESSAGES

We operate an email mailing list program, used to inform subscribers about products, services and news. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons/ tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

By subscribing to Proprotein Ltd text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialling system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

SOCIAL MEDIA POLICY USAGE

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information: email us at sales@myo-band.com or mailing us at: Proprotein Limited, Hewitt House, Winstanley Road, Billinge, Lancashire, WN5 7XA.

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