Standard Delivery

Our Standard Delivery includes a tracked service and is delivered usually between 2 – 3 working days.

PriceWeight
£3.79Up to 750g
£4.19Up to 2kg
£5.49Up to 5kg
£6.49Up to 30kg

Provided your order is placed before the 2pm cut-off time, it will be dispatched the same day. Some out of area post codes may take longer. Please note dispatch days are only from Monday to Fridays and not including bank holidays.

We use a variety of couriers, the most suitable of which is chosen on your behalf based on your location and the service you have selected.

Our couriers include, but are not limited to, DPD, Royal Mail and Parcelforce. Delivery pricing to offshore locations will be calculated at checkout, and are based on 2-3 working days for premium deliveries and 3-5 working days on economy deliveries.

Premium Delivery

PriceWeight
£4.99Up to 2kg

£5.99

£6.49

Up to 5kg

5kg+

Premium delivery service is provided by our courier partner DPD. If your order is placed before the cut-off times above it will be delivered the next working day. No deliveries take place on a Weekend or Bank holiday.

If you provide a mobile number when you order, you will receive a text message from the courier giving you a 1 hour delivery window. This will also be sent by email. There will be the option to change the delivery day or leave the parcel with a neighbour, if you are unavailable.

A link will be provided on the text from the courier that gives you detailed tracking of your parcel. This will allow you to actively follow your parcel on-board the delivery vehicle. It will show you where the driver is, which delivery he is on currently and where you are in the queue. Then when the driver is near, you will be given a 60 minute delivery window.

To get all of these benefits, simple choose from one of our Express/Premium delivery services and make sure you include your mobile number when placing your order.

Express/Premium delivery is not available to a small number of out of area post codes.

A signature is required upon delivery, so please ensure somebody is available at the address to sign for the package.

International Shipping

Provided your order is placed before 2PM (14:00) GMT, we aim to dispatch it from our warehouse on the same working day. If it is placed after, we still endeavour to dispatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day, then it will not be shipped until the next working day. A non-working day is any Saturday, Sunday or UK designated Bank Holiday.

Pricing will vary depending on which country you select to deliver to, as well as the weight of the parcel. The price for delivery will be determined at checkout.

Returns

We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below returns address within 14 days of delivery.

Please note that we cannot accept the return of items which have been opened or part-consumed.

Any returns should be sent to:

Myo-Band® (Returns – Kuitech)

Myo-Band

Unit 4, Hewitt Business Park, Winstanley Road, Billinge, WN5 7XB.

Please note that we are not able to cover the cost of returns postage on standard returns.

When you return the item(s) back, please make sure you include a covering note with your order number, name and the reason for return otherwise we may not be able to process your return.

My order has been returned by the courier.

If your parcel has been returned to Myo-Band® because you were not available to accept the delivery, the cost of your order plus postage will be refunded to the initial payment method used as soon as your parcel arrives back with us.

When will I get refunded?

Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.

Please allow up to 10 days from the day we received the item, for this payment to be received into your account. This refund can also dependant on the length of time it takes your bank to process the payment.

I don’t like the taste, can I return it?

We understand that everyone’s tastes are different. If you have opened and part-consumed your product then we are not able to change it for another product, flavour or offer a refund.

I have received my order and items are missing.

All orders dispatched from our warehouse are digitally picked and packed, meaning every item is scanned whilst picking and an order cannot be shipped out if items are missing. To be double sure, we then check the weight of the order according to what items should be in the order so that the items picked correspond to the total weight. If your order is missing any items then it will have been tampered with from leaving our warehouse to your address. In such cases, the dispute will have to be taken up with the courier who delivered your order and we unfortunately cannot help you with any reclaims except provide the evidence required for you to take this up with the courier.

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